Customer Success Manager (New York, Remote)

New York, New York   |   Full Time


We are a fast-growing tech company transforming the way strategic finance (FP&A) teams plan and measure performance. Sales, Product, Design, CS, you name it, have all had huge improvements to their tech stack in recent years. What do strategic finance teams still work in? Spreadsheets? 

Now there's Abacum - a collaborative finance planning solution. We are disrupting the market, signing amazing logos, and looking to 10x again this year! Come join our rocket ship. 

The Role

As a Customer Success Manager, you bring strong business experience and excellent customer management experience. Your key focus is to drive value, adoption and retention of our customers investment in Abacum. Improving customer satisfaction and the success of our customers is what drives you on a daily basis.

As a CSM you will build a strong internal network, partnering closely with the wider Implementation/Support Team and Product Team to ensure the customer maximizes value with the Abacum platform.


  • Strong awareness of the customer journey and how a Customer Success Manager serves to strategically advise customers toward agreed upon goals
  • Be responsible for validating and championing the expansion and adoption across customer profiles with various business needs
  • Engage and meet with customers for MBRs/QBRs in order to develop a clear understanding of their needs, opportunities and possible solutions
  • Coach and drive customers toward the maximum value of Abacum alongside their business needs on a defined timeline, promoting methodologies and business practices that create customer experts
  • Maintain high levels of customer engagement and satisfaction with a focus on customer value & loyalty
  • Identify common customer challenges to help identify opportunities for enhanced product solutions
  • Partner cross-functionally with Sales, Marketing, FP&A Ops and Product, teams to continuously improve the customer experience
  • Ability to craft internal and customer-facing assets
  • Help drive customer references and case studies

You have...

  • 3+ years experience as a Customer Success Manager, Account Manager or in a consultative & targeted role.
  • Experience working with (or for) customers in the financial planning (FP&A) or finance software space (ERPs, corporate performance software) is highly desirable
  • Proven ability to prioritise and maintain a system for proactively managing multiple customers, projects and requests, for creating and managing a plan, and for keeping your ad-hoc teams organised too.
  • Demonstrated creativity with customer engagement and problem solving. Drive change and improvement and get involved with global initiatives to continue to evolve the team.
  • Ability to communicate effectively across the experience / management spectrum, translate between technical and non‐technical teams, and can empathetically communicate a customer’s pain to internal teams
  • Ability to drive value. Passionate about helping customers maximize the benefits of Abacum and understand the importance of success to the account and the individual.
  • Technical prowess, love to play with technologies and have the ability to quickly grasp complex technical concepts

We offer

  • Competitive compensation based on experience and location
  • Exciting stock options so we grow together!
  • Flexible work hours, remote-friendly
  • Excellent benefits, including private health insurance, Calm subscription, language courses, and more to come
  • Generous time off, and amazing quarterly off-sites
  • Fast career growth and opportunities at a truly welcoming, multicultural company
  • This role can be based in New York or Barcelona

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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